Dec 1, 2018
Hi ZIDISHA, first am grateful for how far I have gone through your help. Second I would humbly like to know whether risk payment should be deducted every time I request for loan? This because previous loan I was deducted the same this time there was deduction of the same and it seems the amount is not refundable and if so then this will be of no help to borrowers because we request the money so that we can be regenerated but deduction of that kind means failure.
Dec 1, 2018
Hi George Mutura, I don't know about the amounts deducted but Credit Risk is refunded. Refund is not on auto pilot, you request for it anytime when you don't have a pending loan. You go to Help button on your page and raise a support ticket regarding your refund.
2) The Credit Risk deduction is applied each time you take a new loan.
Dec 9, 2018
Hi Purity, thanks for your response. The amount deducted for previous loan was 1240ksh for current loan was 1831 ksh that is credit risk and 590ksh which is called expedite fee . I also kindly request that you try to inform borrower of any change taking place within Zidisha because many are the times we even invite new members to ZIDISHA with information that we have but when they experience anything different from what they receive from us they refuse with idea that it was false information.
Also when should I request for my credit risk for previous loan? What is the process for request and how long does it take to be refunded?
Dec 9, 2018
Hi George Mutura, many thanks for the chat.
By the way I am a borrower, just like many on this Zidisha Community forum, most of the stuff I come across it by reading forums and contacting support (if i need be) and asking questions - and it has been of help.
1)To Raise a support ticket : Log in, click on your NAME next to your photo and scroll down the page - there are many tabs with good info. Go to HELP button which is towards the end of the page, and proceed. Avoid choosing the 'Other' button, it brings you back to this forum.
2) Regarding the expedite fee - this is not a mandatory fee - you can choose to leave the process to take its days, or expedite it (Make the process happen sooner or more quickly) at AT A FEE. The Expedite Fee is not refundable.
3) Regarding the Credit Risk deducted - I had queried through support about the Credit Risk for my current loan which I felt was higher than what I 'thought' should be at 10% and this is the response from Support, and I quote: "Regarding the credit risk fees, it is a variable amount (not fixed 10%) and is calculated based on multiple factors such as loan amount, loan duration and others." (end of quote)
4) To request for your credit risk deducted on previous loans - You proceed through the Help Button as explained here (on 1). Whether to ask for it each time you repay your loan? Please decide. I have left mine on my account, I want it to build up to a certain amount - (I believe while it is is still on my account, it can also help in building my credit worthiness and determining the Credit Risk on my next loan...Not sure..hoping so).
Many thanks, all the best
George Mutura likes this.
Dec 10, 2018
Hi Purity Gacheru , just want to thank you for your help and great concern. Am now well informed about it.
Dec 11, 2018
Welcome George, I'm glad there was some info of help. But regarding the Expedite Fee, if the Loan is NOT expedited within the days stipulated, then the Borrower can request for refund of the same. (I read that in some forum today). We are growing and learning...
Edema Ayoola Abraham
Dec 11, 2018
Good day my good friends pls how can I get back my credit risk payment fund back and I need a larger loan to development my business and put things in palce I don't mind to be charged with interest rate and is very urgent. Pls kindly see to this
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