Forum > Borrower Questions > On-Time Repayments Score Forum Guidelines

  • Hagan Golo
    Teshie - Accra, Ghana

    Jul 12, 2018

    I'm very sorry for repeating this challenge here on the forum. I log ticket about a week ago but didn't get any response.

    I made loan repayment on June 22, 2018 and made an adjustment of my future loan repayment on June 25, 2018 and have never defaulted, not even once in my repayment as you can see in my repayment schedules. Due to the challenges with MTN which caused the delayed in crediting Ghanaian borrowers accounts, I released that this afternoon when the upload was done, my on-time payment has reduced from 100% to 94%, even though I never defaulted, I'm appealing to the technical team to do the necessary corrections so as I can have my 100% on-time payment score, since I have never defaulted.
    Always thankful to you. Counting on your usual co-operation.
    Thank you.

    Christian Golo likes this.

  • Zidisha Volunteer
    United Kingdom

    Jul 12, 2018

    Sorry about the problem, Hagan.
    I've reported it to our Technical Team and mentioned that this seems to be affecting borrowers in Ghana following the recent issue with MTN, like you say.
    I'll let you know when I've heard back from them.

    Christian Golo and Hagan Golo like this.
    • Hagan Golo
      Teshie - Accra, Ghana

      Jul 13, 2018

      Hello Dave,
      I'm always grateful to you for your support and co-operation, looking forward for the speeding resolution of the issue. Thank you.

Please log in to comment.