Forum > Announcements > Delay in posting Ghana payments Forum Guidelines

  • Director
    Julia
    United States

    Jun 23, 2018

    We are experiencing a delay in posting repayments and sending disbursements in Ghana, due to a technical change MTN has made to their payment platform.

    We are working with MTN to resolve this as quickly as possible. I will continue to post updates here as they become available.

    • Volunteer Mentor
      Tetteh Benjamin
      Nkonya, Ghana

      Jun 23, 2018

      Thanks for the update!


    • Volunteer Mentor
      Benneth Kyei Prince
      Kumasi, Ghana

      Jun 24, 2018

      Thank you very much mother one. That's why my payments has delayed.


    • Volunteer Mentor
      Evans Sackitey
      Prampram, Ghana

      Jun 24, 2018

      Thanks for the update,we do appreciate


    • Mary Nyarko
      Agona Duakwa, Ghana

      Jun 25, 2018

      Thanks for the update


    • Volunteer Mentor

      Jun 26, 2018

      We are most grateful to you, Director, for the update.


    • Yussif Yelsida
      Accra, Ghana

      Jul 3, 2018

      Hello Julia,

      Kindly update on the progress to resolve this issue ?
      My final loan payment is yet to be credited to my accounts .

      Regards//Yussif


    • Appiah Kwadwo
      Tuobodom, Ghana

      Jul 3, 2018

      Dear Julia,
      I think you should arrange with the other networks to enable borrowers to repay through their network. I am saying this because MTN is also giving loans to customers. It could be a way of frustrating applicants in order to patronize their new loan business.

    • Owusu Yaw
      Kumasi, Ghana

      Jul 5, 2018

      Still my 2 weeks repayment is not credited to my account



  • Volunteer Mentor
    Christian Golo
    Accra, Ghana

    Jun 23, 2018

    We in Ghana are praying and hoping that this technical change by MTN would be resolve as early as possible. Thank you and God bless you for all your efforts.


    Christiana Aleke likes this.

  • Jun 25, 2018

    Ok thanks madam, this explains why my payment on 19 June is still not credited



  • Godwill Bissue
    Abetifi Kwahu, Ghana

    Jun 25, 2018

    OK thank you madam for the update



  • Jun 26, 2018

    Thanks for this update. Hoping it gets resolved in time. keep up with the good work



  • Bismark Nana Opoku
    Techiman, Ghana

    Jun 26, 2018

    Thanks madam. Unfortunately I'm a new member and accidentally made a double payment when I realized the first payment was not credited to my account. Please what should I do?



  • Zidisha Volunteer
    dave2319
    United Kingdom

    Jun 26, 2018

    Bismark, I see you had 11 GHS remaining on your loan, so if you've sent us that amount twice, the overpayment will be refunded when the loan's showing as repaid.
    The refund will automatically appear in our Pending Disbursements area and then staff will need to process it, so we advise to allow a week, as for all disbursements normally.


  • Isaac Frimpong
    Noyem, Ghana

    Jun 26, 2018

    Thanks very much for your update.



  • Jun 26, 2018

    Thank you so much for the updates we do appreciate your effort



  • Volunteer Mentor
    Daniel Owusu
    Kumasi At Kwado..., Ghana

    Jun 27, 2018

    Thanks for your updates. Still waiting for technicians.



  • Bismark Nana Opoku
    Techiman, Ghana

    Jun 27, 2018

    Thanks a lot Dave2319



  • Michael Nikoi
    Accra, Ghana

    Jun 27, 2018

    Thanks a lot for the update. It won't let me keep on wondering too much. Hope it works again to those patiently waiting



  • Abdulai Yakubu
    Tamale, Ghana

    Jun 28, 2018

    Thank you Lenders, Thank you Zidisha Team and all Mentors worldwide, MTN-Ghana should be contacted by Zidisha to create a platform that would be linked to Zidisha platform in order to credit loan re-payment as soon as possible, instead of making a transfer that take hours of Borrows accounts to be credited, I think MTN-Ghana would be Glad to have Zidisha on their platform and also that would Get more Borrows to join Zidisha as well. Thank you Very much and i hope my suggestion would be considered.


    Llorentine Meda likes this.
    • Llorentine Meda
      Tamale, Ghana

      Jun 28, 2018

      I think you have a good idea Abdulai Yakubu and this will help us.



  • Director
    Julia
    United States

    Jun 28, 2018

    I would like to share an update that we have been in telephone and email contact daily with the MTN payment service, and they are working to restore our access as quickly as possible. I spoke again with our account manager today, and he indicated that they expect to be able to restore access tomorrow.

    We will continue to follow up with MTN until our access is restored, and will post updates here.

    • Volunteer Mentor
      Christian Golo
      Accra, Ghana

      Jun 28, 2018

      Thank you Director Julia for your hard work and dedication to see this issue resolve. I can't wait for that day (tomorrow) to see the service restore. God richly bless you and your team.
      Thank you once again for the update.


    • Godwill Bissue
      Abetifi Kwahu, Ghana

      Jun 28, 2018

      That is good news to hear. Thank you


    • Volunteer Mentor
      Tetteh Benjamin
      Nkonya, Ghana

      Jul 1, 2018

      This is certainly the good news that I was expecting from our Director.
      Keep it up Julie, looking forward for posting on the update!


    • Kingsley Tetteh
      Odorkor, Ghana

      Jul 2, 2018

      Dear Director Julie,
      It been four days now since your post on payment and payment creditation.
      In your post you write that you have been in communication with MTN and have assured you to restore these two challenges the day after 28 June, 2018.
      It been four days and payments have not been credited and disbursement in Ghana too.
      Kindly update on the challenges so far if any.


      Kusi Obodum and Yussif Yelsida like this.
      • Volunteer Mentor
        Kusi Obodum
        Kumasi, Ghana

        Jul 5, 2018

        This is too sad for we Ghanaian borrowers. If they will not give us loan again, they should be bold make it clear to us. How can we continue to make payments without knowing the amount paid.


    • Elinam Sekyi
      Akosombo, Ghana

      Jul 4, 2018

      Thank you Director Julia for your good work, God richly bless you. We appreciate your efforts in resolving the problem with MTN.
      Thank you Jamal, for your response ,apology accepted.


    • Jul 5, 2018

      Well, it is 7days today as they said they will restore it and yet nothing has been change or you have not posted updates as to their response whether it is working through or not. please keep on with MTN because they might ignore your complain and attend to customer present with them live instead of email and phone complains, Thank you very much hope to read updates and i expect to sea "problem restored"


    • Nyarko Gyimah
      Takoradi, Ghana

      Jul 5, 2018

      Madam Julia, you have done it again. Am so excited just as my invited members. I have received multiple messages crediting all my payments. I also qualified for a repayment bonus just as u said. You are truly mother Julia. I have learnt also that more patience is a coefficient of better things. Fellow Ghanaians,let's be thankful



  • Jun 28, 2018

    What a hardworking director!

    God richly bless you for the good work



  • Isaac Asare Boahen
    Abetifi Kwahu, Ghana

    Jun 28, 2018

    Thank you for your continuing update madam Julia



  • Volunteer Mentor
    Emmanuel Hanson
    Berekum, Ghana

    Jun 29, 2018

    Thank Julia. Please work things out quickly for us.


    Llorentine Meda likes this.

  • Opoku Catherine
    Hwidiem, Ghana

    Jun 29, 2018

    Thanks please, how soon can this be possible.


    Albert Adjei-gyebi likes this.

  • Dennis Asamoah
    Akoase, Ghana

    Jun 30, 2018

    Ok. Am now relieved. I was thinking zidisha has stop giving the loan. Thank you for updating us.


    Issah Iddrisu likes this.
    • Volunteer Mentor
      Issah Iddrisu
      Kumasi, Ghana

      Jul 3, 2018

      I am beginning to think the same. This is really getting out of hand. I don't know when to make payments again because all my payments are not credit.



  • Jun 30, 2018

    Grateful for the persistence in your follow up to MTN. We await a smooth resolution of the technical hitch.



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