Zidisha Forum

• Julia    Director    United States    Jun 23, 2018

  We are experiencing a delay in posting repayments and sending disbursements in Ghana, due to a technical change MTN has made to their payment platform.
  
  We are working with MTN to resolve this as quickly as possible. I will continue to post updates here as they become available.

  Laurie, Fitri Fauziyah, Basir Mohammed, Christian Golo, Albert Adjei-gyebi, Abdul Karim Mohammed, Philip Chenje, Solomon Polley, George Offei, Everlasting Mawuhi Landzo, Mary Nyarko, Christiana Aleke, Patrick Quaye, Doris Adu - Yeboah, dave2319, Benneth Kyei Prince, Daniel Owusu, Gideon Kiprotich, Nsor Isaac, James Tannor Kwadwo and Emmanuel Boakye like this.

  • Tetteh Benjamin    Volunteer Mentor    Nkonya, Ghana    Jun 23, 2018

    Thanks for the update!
  • Benneth Kyei Prince    Volunteer Mentor    Kumasi, Ghana    Jun 24, 2018

    Thank you very much mother one. That's why my payments has delayed.
  • Evans Sackitey    Volunteer Mentor    Prampram, Ghana    Jun 24, 2018

    Thanks for the update,we do appreciate
  • Mary Nyarko    Agona Duakwa, Ghana    Jun 25, 2018

    Thanks for the update
  • Abdul Karim Mohammed    Volunteer Mentor    Tamale, Ghana    Jun 26, 2018

    We are most grateful to you, Director, for the update.
  • Yussif Yelsida    Accra, Ghana    Jul 3, 2018

    Hello Julia,
    
    Kindly update on the progress to resolve this issue ?
    My final loan payment is yet to be credited to my accounts .
    
    Regards//Yussif
  • Appiah Kwadwo    Tuobodom, Ghana    Jul 3, 2018

    Dear Julia,
    I think you should arrange with the other networks to enable borrowers to repay through their network. I am saying this because MTN is also giving loans to customers. It could be a way of frustrating applicants in order to patronize their new loan business.

    Everlasting Mawuhi Landzo and Patel Shreeji like this.
  • Owusu Yaw    Kumasi, Ghana    Jul 5, 2018

    Still my 2 weeks repayment is not credited to my account
  • Doris Adu - Yeboah    Techiman, Ghana    Aug 30, 2018

    we are grateful for the timely update. many thanks to the entire zidisha community team.

    Isaac Moltuo likes this.
• Christian Golo    Volunteer Mentor    Accra, Ghana    Jun 23, 2018

  We in Ghana are praying and hoping that this technical change by MTN would be resolve as early as possible. Thank you and God bless you for all your efforts.

  Christiana Aleke likes this.
• Komla Mawuena Foli    Accra, Ghana    Jun 25, 2018

  Ok thanks madam, this explains why my payment on 19 June is still not credited
• Godwill Bissue    Abetifi Kwahu, Ghana    Jun 25, 2018

  OK thank you madam for the update
• Albert Adjei-gyebi    Accra, Ghana    Jun 26, 2018

  Thanks for this update. Hoping it gets resolved in time. keep up with the good work
• Bismark Nana Opoku    Techiman, Ghana    Jun 26, 2018

  Thanks madam. Unfortunately I'm a new member and accidentally made a double payment when I realized the first payment was not credited to my account. Please what should I do?
• dave2319    United Kingdom    Jun 26, 2018

  Bismark, I see you had 11 GHS remaining on your loan, so if you've sent us that amount twice, the overpayment will be refunded when the loan's showing as repaid.
  The refund will automatically appear in our Pending Disbursements area and then staff will need to process it, so we advise to allow a week, as for all disbursements normally.

  Fitri Fauziyah, Daniel Owusu and Gideon Kiprotich like this.
• Isaac Frimpong    Noyem, Ghana    Jun 26, 2018

  Thanks very much for your update.
• Abdul Razak K.a Abubakari    Tamale, Ghana    Jun 26, 2018

  Thank you so much for the updates we do appreciate your effort
• Daniel Owusu    Volunteer Mentor    Kumasi At Kwadoso Around The Seventh Day Adventist Church, Ghana    Jun 27, 2018

  Thanks for your updates. Still waiting for technicians.
• Bismark Nana Opoku    Techiman, Ghana    Jun 27, 2018

  Thanks a lot Dave2319
• Michael Nikoi    Accra, Ghana    Jun 27, 2018

  Thanks a lot for the update. It won't let me keep on wondering too much. Hope it works again to those patiently waiting
• Abdulai Yakubu    Tamale, Ghana    Jun 28, 2018

  Thank you Lenders, Thank you Zidisha Team and all Mentors worldwide, MTN-Ghana should be contacted by Zidisha to create a platform that would be linked to Zidisha platform in order to credit loan re-payment as soon as possible, instead of making a transfer that take hours of Borrows accounts to be credited, I think MTN-Ghana would be Glad to have Zidisha on their platform and also that would Get more Borrows to join Zidisha as well. Thank you Very much and i hope my suggestion would be considered.

  Enock Gyan and Llorentine Meda like this.

  • Llorentine Meda    Tamale, Ghana    Jun 28, 2018

    I think you have a good idea Abdulai Yakubu and this will help us.
• Julia    Director    United States    Jun 28, 2018

  I would like to share an update that we have been in telephone and email contact daily with the MTN payment service, and they are working to restore our access as quickly as possible. I spoke again with our account manager today, and he indicated that they expect to be able to restore access tomorrow.
  
  We will continue to follow up with MTN until our access is restored, and will post updates here.

  Laurie, Fitri Fauziyah, Isaac Asare Boahen, Godwill Bissue, Tetteh Benjamin, Christian Golo, Victoria Abadji, Abdul Razak K.a Abubakari, Fatawo Sumaila, Solomon Polley, dave2319, Gideon Kiprotich, Fath Kofi Christian, Joost, Hagan Golo and Llorentine Meda like this.

  • Christian Golo    Volunteer Mentor    Accra, Ghana    Jun 28, 2018

    Thank you Director Julia for your hard work and dedication to see this issue resolve. I can't wait for that day (tomorrow) to see the service restore. God richly bless you and your team.
    Thank you once again for the update.
  • Godwill Bissue    Abetifi Kwahu, Ghana    Jun 28, 2018

    That is good news to hear. Thank you
  • Tetteh Benjamin    Volunteer Mentor    Nkonya, Ghana    Jul 1, 2018

    This is certainly the good news that I was expecting from our Director.
    Keep it up Julie, looking forward for posting on the update!
  • Kingsley Tetteh    Odorkor, Ghana    Jul 2, 2018

    Dear Director Julie,
    It been four days now since your post on payment and payment creditation.
    In your post you write that you have been in communication with MTN and have assured you to restore these two challenges the day after 28 June, 2018.
    It been four days and payments have not been credited and disbursement in Ghana too.
    Kindly update on the challenges so far if any.

    Kusi Obodum and Yussif Yelsida like this.

    • Kusi Obodum    Volunteer Mentor    Kumasi, Ghana    Jul 5, 2018

      This is too sad for we Ghanaian borrowers. If they will not give us loan again, they should be bold make it clear to us. How can we continue to make payments without knowing the amount paid.
  • Elinam Sekyi    Akosombo, Ghana    Jul 4, 2018

    Thank you Director Julia for your good work, God richly bless you. We appreciate your efforts in resolving the problem with MTN.
    Thank you Jamal, for your response ,apology accepted.
  • Abdul Razak K.a Abubakari    Tamale, Ghana    Jul 5, 2018

    Well, it is 7days today as they said they will restore it and yet nothing has been change or you have not posted updates as to their response whether it is working through or not. please keep on with MTN because they might ignore your complain and attend to customer present with them live instead of email and phone complains, Thank you very much hope to read updates and i expect to sea "problem restored"
  • Nyarko Gyimah    Volunteer Mentor    Takoradi, Ghana    Jul 5, 2018

    Madam Julia, you have done it again. Am so excited just as my invited members. I have received multiple messages crediting all my payments. I also qualified for a repayment bonus just as u said. You are truly mother Julia. I have learnt also that more patience is a coefficient of better things. Fellow Ghanaians,let's be thankful
• George Nimfour    Tepa, Ghana    Jun 28, 2018

  What a hardworking director!
  
  God richly bless you for the good work
• Isaac Asare Boahen    Abetifi Kwahu, Ghana    Jun 28, 2018

  Thank you for your continuing update madam Julia
• Emmanuel Hanson    Berekum, Ghana    Jun 29, 2018

  Thank Julia. Please work things out quickly for us.

  Llorentine Meda likes this.
• Catherine Opoku    Hwidiem, Ghana    Jun 29, 2018

  Thanks please, how soon can this be possible.

  Albert Adjei-gyebi likes this.
• Dennis Asamoah    Akoase, Ghana    Jun 30, 2018

  Ok. Am now relieved. I was thinking zidisha has stop giving the loan. Thank you for updating us.

  Issah Iddrisu likes this.

  • Issah Iddrisu    Volunteer Mentor    Kumasi, Ghana    Jul 3, 2018

    I am beginning to think the same. This is really getting out of hand. I don't know when to make payments again because all my payments are not credit.
• Christian Snr Ababio    Accra, Ghana    Jun 30, 2018

  Grateful for the persistence in your follow up to MTN. We await a smooth resolution of the technical hitch.