Forum > Borrower Questions > How does one know his cumulative money held by Zidisha. Forum Guidelines

  • Volunteer Mentor
    Ndungu David
    Kisauni, Kenya

    Jun 6, 2018

    From the director's posts, MLF, Credit Risk and Expediting fees are all refundable. MLF was abolished but the other two are still on and credit risk is applies for all subsequent loans. This amount is growing fast as one takes more loans. It would be convenient for borrowers to have all these monies aggregated and displayed on their profiles instead of doing it manually.


    • Country Liaison
      Laurie
      United States

      Jun 6, 2018

      I think the Expediting Fee is refundable only if the loan is not disbursed within the promised amount of time. Otherwise, of course, it makes sense that that fee would not be refundable. The MLF fee and/or the Credit Risk fee are refundable after all installments due have been paid in full and when there is a zero balance due appearing on the account, and a new loan request has not been created.

      • Volunteer Mentor
        Ndungu David
        Kisauni, Kenya

        Jun 7, 2018

        I am referring to this post by the director on the expediting fee: goyimei.info/forum-threa.... However the gist of my question is how one can get to know the total refundable amount held by Zidisha at a glance.

        Previously it was easy to tell the refundable amount because MLF was a one-off deduction. Currently we have to do it manually and now that we are not sure if the expediting fee is refundable or not makes it more confusing.


      • Country Liaison
        Laurie
        United States

        Jun 7, 2018

        Oh, sorry, David! I replied to your post, but not to what's in the title of the post.

        On our end, we're able to see the amount of each deduction. I gather you are not able to see that on your end. So, then, I guess you would need to send in a Support Ticket to find out.

        As I mentioned earlier, the Expediting Fee would not be refundable if you actually used it. In other words, if you paid to have your net disbursement sent more quickly than the longer and variable amount of time it normally takes, *and* if you actually *did* receive your net disbursement within the promised faster time, that fee would not be refundable. It is only refundable if the net disbursement doesn't get sent to you in the promised time-frame.


        Ndungu David likes this.

  • Volunteer Mentor

    Jun 7, 2018

    Thanks Laurie for this information. Earlier we could easily see the table with the deductions and fees but now it is not possible. That could have easily solved the question of David for he could just have added the amounts. Am also curious of knowing my MLF balance for my account had some technical hitch informing me that my MLF was used to repay my last loan which is not true. Thanks for your efforts in keeping us informed.


    • Country Liaison
      Laurie
      United States

      Jun 12, 2018

      Hmm, I wonder if it's because of a technical problem that you no longer can see the table with the deductions for the fees. I would imagine that it probably is. If you haven't already done so, please send in a Support Ticket, with screenshots, about that, and about the notification you mentioned you erroneously received about your MLF fee having been used to repay your last loan. The payment team for Kenya will look into these things for you. If they already know what is happening, they'll be able to reply sooner than if they don't. If they don't yet know, then they'll need to create a technical-bug report for the Technical Team and then after they hear back from them, they will contact you to let you know what they said. We know it's not easy to wait, so we really thank you very much for your patience.

      • Volunteer Mentor

        Jun 13, 2018

        Thanks Laurie for your answer and the effort you are putting in to make sure we are informed. May be it is not a bug but all the accounts from my friends around were changed and these fees cannot be seen. I will put in a ticket and bring it to the attention of the payment team in Kenya. Thanks


        Laurie likes this.
      • Country Liaison
        Laurie
        United States

        Jun 13, 2018

        It's true that it may not be a bug, but if a policy change has occurred, I don't recall seeing any announcement of that yet. So, that's why I'm thinking it may be a technical bug. I've observed that technical glitches apparently can affect one account, a few accounts, many accounts, or all accounts. So, let's see. I'm sure that whoever your ticket gets assigned to by the system will ask the Technical Team about it, unless a policy-change announcement happens in the meantime. It doesn't seem right to me, though, why that information would not always be visible on your end, which is why I'm thinking it may be a technical glitch.

        Btw, the way ticket assigning happens is that a Team Leader divides pending tickets between a list of Country Liaisons by checking a checkbox next to each name, of whichever volunteers on a particular team (according to country and type of inquiry: general or disbursement/payment) are available to work, and then the system assigns the pending tickets randomly, evenly dividing them between those individuals.



  • Jared Ondieki
    Nyamira, Kenya

    Jun 12, 2018

    If one has completed to pay his/he loan , Credit risk fee should also be sent to him automatically without applying for it of which its not clear how apply and to where. Just to place a ticket of which we dont when it will responded to. Please the CEO let the credit management fee be sent to one after completion of the loan automatically. This will reduce the anxiety of the fee which is being hold by Zidisha and you are not even shown how much its anywhere . You can keep your records Thanks you


    • Country Liaison
      Laurie
      United States

      Jun 12, 2018

      If there isn't yet a "Request refund of credit-risk fee" option in the Support-Ticket system, you could use the "Request refund of MLF fee" option and then just write your message about your desire to have your credit-risk fee refunded. To speed up the process, be sure to attach a photo of yourself (clearly showing your face) holding a clearly readable image of your Id. Card (making sure that it's the Id. Card bearing the same Id. Number that you entered onto your account when you joined; also make sure, in addition to all of the data on the Id. Card being clearly readable, that the image of yourself on the Id. Card also is clear).

      Julia, the Director, probably already has seen your suggestion to send a refund of the credit-risk fee immediately upon loan completion. Be assured that she always does consider every idea and suggestion that borrowers, VMs, lenders, and staff members make. Not every idea or suggestion gets implemented, of course. We just have to wait and see which ones may be. ;-)

      Regarding the fee not being shown on your end,
      please see Dave's reply about that.



  • Zidisha Volunteer
    dave2319
    United Kingdom

    Jun 15, 2018

    David and Timothy, regarding the fees information being displayed, do you mean they used to be in the table on the Current Credit Limit page?
    If so, I asked Julia about that previously and she said it's deliberate that this information isn't now shown. She said it's because the fees now depend on credit risk scores, which are measured at the time of loan application.
    I understand that in terms of future loans, but I think it would be useful to see a historical record of fees from previous loans.
    If that's what you're referring to, I can mention that point to her if you like.


    Laurie and Fitri Fauziyah like this.
    • Volunteer Mentor
      Ndungu David
      Kisauni, Kenya

      Jun 16, 2018

      Precisely Dave. The historical record is very important to us borrowers.


      Laurie likes this.
    • Volunteer Mentor

      Jun 18, 2018

      Thanks Dave for this information. I now understand but it will be good just to include the historical part of it as you have also suggested. But the other technical issue has not been resolved.



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