Forum > Borrower Questions > Support ticket late response Forum Guidelines

  • Dennis Kipchumba Maru
    Eldama Ravine, Kenya

    May 13, 2018

    is it few staff?? or what? because I have a pressing issue in my ticket but no one seems to reply


    • Lender since 23 Jan 2015; Staff Member since 26 Mar 2015
      Laurie
      United States

      May 14, 2018

      Normal turnaround time is three business days (Monday through Friday, U.S.A. Eastern Time-Zone). When short-staffed, it can take longer.

      We have been short-staffed for a while and still are; therefore, patience is required. Our apologies for the inconvenience.

      P.S.: I see that the disbursement-and-repayment-inquiry support tickets for the anglophone countries (Ghana, Kenya, Zambia) currently are caught up: pending only since Sunday, May 13th. The general-inquiry support tickets for those countries, however, currently are backlogged since Saturday, May 5th. Again, thank you for your patience as the teams do their best to respond to the pending inquiries in the support-ticket system.


      Kusi Obodum likes this.

  • Dennis Kipchumba Maru
    Eldama Ravine, Kenya

    May 14, 2018

    thank you laurie. well then I think zidisha should also have patience in payments .since I paid,but a problem occured.and I cant pay another installment untill the first one is sorted. let patience be from both sides


    Kusi Obodum likes this.
    • Volunteer Mentor
      Kusi Obodum
      Kumasi, Ghana

      May 14, 2018

      Zidisha will credit you with the amount paid even when previous payments are not credited.
      You just continue to make payments and they will credit you with all the amount paid together.


      Laurie likes this.
    • Lender since 23 Jan 2015; Staff Member since 26 Mar 2015
      Laurie
      United States

      May 15, 2018

      Yes, Kusi is correct.

      Please also note that payments get credited as of the date you paid through the designated money-transfer partner in your country (in Kenya, M-Pesa), not the date the team records it on your account on the Zidisha website. That means that any temporary negative effect to your on-time repayment record automatically gets corrected when the payment reflects (and, if not, that would be only because of a technical issue, in which case you would report it on a support ticket).

      Additionally, please be aware that payment reminders are automated (not sent out by a live person), so if you already have paid when you receive a payment reminder, then you can ignore the reminder.


      Kusi Obodum likes this.

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