Forum > Borrower Questions > copy of ID Forum Guidelines

  • Micheal Dokpo
    Dawhenya, Ghana

    May 9, 2018

    I am being asked again and again to "please upload a clear, readable copy of your national identity card which matches the national ID number you originally registered with your Zidisha account".

    I believe I have done that but the same request keeps coming. Can you please explain specifically where the problem is? I want to know whether it is an issue of ID mismatch or ID readability?



  • Volunteer Mentor
    Fitri Fauziyah
    Kota Surabaya, Indonesia

    May 10, 2018

    Hi Michael,
    Did you able to upload the ID or unsuccesfully? If it successfully you will able to go the next step of loan application, if you unsuccesfully upload your ID, try to take the screenshot of your ID picture and upload the screenshot.
    Or it could be your ID didn't match with your ID when you on registration stage. Try to ask your VM about your ID that you filled on the registration stage.
    Or you can ask Zidisha staff help by make a technical ticket about your problem.

    Translated by Google     Show original

    Hi Michael,
    Did you able to upload the ID or unsuccesfully? If it successfully you will able to go the next step of loan application, if you unsuccesfully upload your ID, try to take the screenshot of your ID picture and upload the screenshot.
    Or it could be your ID didn't match with your ID when you on registration stage. Try to ask your VM about your ID that you filled on the registration stage.
    Or you can ask Zidisha staff help by make a technical ticket about your problem.



  • Zidisha Volunteer
    dave2319
    United Kingdom

    May 14, 2018

    Hello Michael.
    I've checked and it's clearly the same card and number you used when registering, so I've asked our Ghana Payment Team if there's a reason why you keep getting that message. I'll let you know when I've heard from them.


    Fitri Fauziyah likes this.

  • Zidisha Volunteer
    dave2319
    United Kingdom

    May 16, 2018

    Hello again Michael.
    I see your loan application was approved and you've already been funded.


    Fitri Fauziyah and Alex Tsuma like this.

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