Forum > Indonesia > Kepada VM, Solusi selain melalui Suport Tiket? Forum Guidelines

  • Suwarto E-waste
    Boyolali (08783..., Indonesia

    Dec 22, 2017

    Some of my friends complained when there was a problem related to the unrecorded installment / repayment, always answered by the VM to send the support ticket? Payments have been paid a month more, but to this day still get billed via email? In accordance with the advice of the VM, sent to send the proof of payment to the support ticket including payment date and bank name, including photo proof, everything is done? but it has been 2 (two) months have not been in response in the support ticket, is there any way other than waiting for answers through the support ticket? Sending via the support ticket 4 times but already 2 months have not been in response, while every week get the bill payment? good solution how? want to phone to Zidisha also do not know the phone address, want in official official email also can not? is there a solution other than through the support ticket? Please give VM a solution to the current problems, I am of the personal opinion that the post-migration Zidisha system from BCA to BNI is not yet ready, especially in recording the payment of installment of BCA to BNI, as an international non-governmental organization should Zidisha prepare staff -the official staff of international-class auditors as well, so that the problems of recording and migration process from BCA to BNI run smoothly, I suggest there is a kind of coordinator of dozens of VM-VM in Indonesia, so there is a rational and reliable communication path, a kind of representative country , as more and more members of Zidisha in Indonesia? Most of the problems that occur today based on my observations are post-migration payments from BCA to BNI, please VMs in Indonesia provide solutions or advice other than through the ticket support line, as this path also does not solve the problem based on my friends" troubled experiences with payment installment. Hopefully Zidisha soon fix the management system in the future.

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    Beberapa teman saya mengeluhkan ketika ada masalah terkait tidak ter-rekamnya angsuran/pelunasan, selalu di jawab oleh VM untuk mengirimkan support ticket? Pembayaran sudah lunas satu bulan lebih, tetapi hingga saat ini masih mendapatkan tagihan melalui email? Sesuai nasehat dari VM, disuruh mengirimkan bukti-bukti pembayaran ke support ticket termasuk tanggal pembayaran dan nama bank, termasuk photo buktinya, semuanya sudah dilakukan? tetapi sudah 2 (dua) bulan belum di respon di support ticket, adakah jalan lain selain menunggu jawaban melalui support ticket? Mengirim melalui support ticket sudah 4 kali tetapi sudah 2 bulan belum di respon, sementara tiap minggu mendapatkan tagihan pembayaran? solusi yang baik bagaimana? mau telp ke Zidisha juga tidak tahu alamat telp, mau di email yang official resmi juga tidak bisa? adakah solusi selain melalui jalur support ticket? Mohon pada VM memberikan solusi terkait masalah-masalah yang saat ini terjadi, saya berpendapat pribadi bahwa system Zidisha pasca migrasi dari BCA ke BNI adalah belum siap khususnya dalam perekaman pembayaran angsuran perpindahan BCA ke BNI, sebagai sebuah organisasi non pemerintah berkelas Internasional seharusnya Zidisha menyiapkan staf-staf resmi auditor yang berkelas internasional juga, sehingga masalah-masalah perekaman dan proses migrasi dari BCA ke BNI berjalan dengan lancar, saya mengusulkan ada semacam koordinator dari puluhan VM-VM di Indonesia, sehingga ada jalur komunikasi yang rasional dan terpercaya, semacam representative country, karena semakin banyaknya anggota Zidisha di Indonesia? Kebanyakan masalah yang terjadi saat ini berdasarkan pantauan saya adalah pembayaran pasca proses migrasi dari BCA ke BNI, mohon para VM di Indonesia memberikan solusi atau nasehat selain melalui jalur support ticket, karena jalur ini juga tidak menyelesaikan masalah berdasarkan pengalaman teman teman saya yang bermasalah terkait pembayaran angsuran. Semoga Zidisha segera memperbaikin sistem managemennya di kemudian hari.



  • Volunteer Mentor
    Su Rono
    Grobogan, Indonesia

    Dec 23, 2017

    there is no solution other than sending the help of the ticket, because it is the first solution and the last solution, the way to communicate with the staff zidisha, if there is still a bill that is still running if not paid, then the credit limit will decrease, there is one incident in the member zidisha already paying installments but not yet credited, after they have repaid the installment, and make new loan application and after funding, the unpaid installment payment is credited to the next payment

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    tidak ada solusi selain kirim bantuan ticket ,karena itu solusi pertama dan solusi terakhir ,cara untuk berkomunikasi dengan staff zidisha ,jika masih ada tagihan yang masih berjalan jika tidak di bayarkan, maka batas kredit akan menurun , ada satu kejadian di anggota zidisha sudah membayar angsuran tapi belum di kreditkan ,setelah mereka membayar angsuran ulang, dan membuat applikasi pinjaman baru dan setelah terdanai ,pembayaran angsuran yang belum tercatat sebelumnya, di kreditkan ke pembayaran berikutnya


    Jajang Surya Hidayat likes this.

  • Suwarto E-waste
    Boyolali (08783..., Indonesia

    Dec 23, 2017

    But there are other cases of om, my friend has already paid the installment up to 2 times, succumbing to finish and can apply for a new loan, instead of a double-repayment loan is considered to be paid, but instead comes a loan bill 2 (two) previous months, (two) months ago is still in full while still using BCA, I still assume that the error of Zidisha system is due to migration from BCA to BNI, Zidisha system or partners in Indonesia seems less bona fide, a lot of cases / complaints payment payment which is not recognized when it is a virtual BCA account either in FB group or in the Forum, VM Advice / Feedback, Suport Ticket does not seem to be a promising SOLUTION, possibly because of the limitations of Volunteer or Zidisha staff as more members in the world join Zidisha , however it seems that Zidisha must re-learn from these important experiences, let alone Zidisha as stated by its founder Julia Kurnia, that technology is used to bridge the wealth gap in the international world, source:

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    Tetapi ada juga kasus lain om, teman saya sudah membayar angsuran sampai 2 kali, mengalah agar selesai dan dapat mengajukan pinjaman baru, bukannya pinjaman yang sudah dobel angsuran dianggap lunas, akan tetapi justru muncul tagihan pinjaman 2 (dua) bulan sebelumnya, dimana pinjaman 2 (dua) bulan yang lalu juga sudah di lunasi waktu masih menggunakan BCA, saya tetap beranggapan bahwa erornya sistem Zidisha adalah akibat migrasi dari BCA ke BNI, system atau rekanan Zidisha di Indonesia sepertinya kurang bonafit, banyak sekali soalnya kasus-kasus/komplain pembayaran pembayaran yang tidak diakui sewaktu masih virtual account BCA baik di group group FB atau di Forum, Nasehat/masukan VM, Suport Ticket sepertinya belum menjadi sebuah SOLUSI yang menjanjikan, mungkin karena keterbatasan Volunteer atau staff Zidisha karena semakin banyaknya members di dunia yang ber gabung dengan Zidisha, bagaimanapun sepertinya Zidisha harus kembali belajar dari pengalaman-pengalaman penting tersebut diatas, apalagi Zidisha sesuai yang di katakan pendirinya Julia Kurnia, bahwa tehnologi di gunakan untuk menjembatani kesenjangan kekayaan di dunia Internasional, sumber:


    Jajang Surya Hidayat likes this.

  • Volunteer Mentor
    Su Rono
    Grobogan, Indonesia

    Dec 23, 2017

    You write long, but in essence you only ask one point that is: solution other than send ticket support. I have answered above that, Currently, there is no solution other than to send the help ticket, because the help of the ticket just to report the problem, and send email only for accounts that can not log in,

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    Anda menulis panjang , tapi pada intinya anda hanya bertanya satu point yaitu : solusi selain kirim ticket support .

    Sudah saya jawab di atas bahwa , Saat ini , tidak ada solusi selain kirim bantuan ticket ,karena bantuan ticket hanya untuk melaporkan masalah , dan kirim email hanya untuk akun yang tidak bisa log in ,


  • Suwarto E-waste
    Boyolali (08783..., Indonesia

    Dec 23, 2017

    oke om TQ ya om Rono ...

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    oke om TQ ya om Rono...


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