Nov 15, 2017
I paid Kshs 35000 on 4-11-17 Transaction number LK40ZZYSYE and posted a loan on that day. Credit limit ksh 283,000 later it was expired, today am deeply astonished as i t was not credited in my account,please please I paid this money. What worries me much is that at this time I had achieved a credit limit of 283,000 as by 4th Nov , I find my credit limit now under new conditions. Please help me. I have written countless messages through support tickets with no avail I am getting wrong response to my specific question. After 10 days today it has really affected me and my business and would request that this matter is handled earliest possible time.
Nov 17, 2017
I see your loan was expired on Nov 7th, and this happened with quite a number of borrowers because the previous loan hadn't been fully repaid.
I see your repayment has now been credited to your account so it's showing as fully repaid and you've been able to create a new loan application.
We really apologise for the problems.
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