Forum > Borrower Questions > Technical problems with my account Forum Guidelines

  • Cindy Tawia
    Biadan, Ghana

    Nov 14, 2017

    My pending disbursements loan was expired. I was made to reapply which was not possible. Now I was told I owe 0 GHS . I believe this a technical error. Please help me.

  • Zidisha Volunteer
    United Kingdom

    Nov 17, 2017

    Hello Cindy.
    I see your loan was expired on Nov 7th (the same happened for quite a number of borrowers) because the previous loan hadn't been fully repaid. However, I see your loan profile repayment tab says the amount remaining is one cent!
    I've informed our Technical Team and asked if there's anything they can do, because I'm sure most people would agree that it's not worth anyone's time or money processing a transaction of one cent!
    I'll update you when I've heard back.

  • Zidisha Volunteer
    United Kingdom

    Nov 19, 2017

    Hello again Cindy.
    I've heard back from our Technical Team and thankfully it's a victory for common sense! Julia's altered your loan to show it's fully repaid, so you don't have to send us the equivalent of a cent!
    I also see you've now been able to successfully create a new loan application.

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