Forum > Borrower Questions > Repayment not updated Forum Guidelines

  • Volunteer Mentor
    Deryl Wesonga
    Kisumu, Kenya

    Jun 5, 2018

    Hallo zidisha, why is it that nowadays it takes 3 to 4 days for your payment to be updated on zidisha?? Even when you pay using your own phone number.
    Please advise.

  • Country Liaison
    United States

    Jun 5, 2018

    Crediting time varies because it depends on the size of the overall "Country Liaison" volunteer staff (currently, we unfortunately are short-staffed). The overall team of country liaisons is further subdivided into smaller teams, according to borrower country. Payment crediting also depends on the availability of the individual volunteer staff members who, at any particular time, have chosen to be a part of the Payment Team for Kenya. (Please be aware that technical issues also sometimes are a factor.) Thank you, in advance, for your patience.

    Kind regards,
    Zidisha Team

    P.S.: To understand more, please read this post:
    [forum-thread/1295#comment-4428] It's long, but it answers many questions that others have asked in the past. (Please be sure to read the updates at the end of that post, as well.) Thank you. ;-)

Please log in to comment.