Forum > Borrower Questions > Reactivation
Hi,i just wanted to know how i can go back and send you a clear picture of my I.d card so that I can activate my loan.thanks in advance.
Please make a ticket so the staff can assist you more. Go to help page and choose technical ticket - no, I'd like to ask help. Inform the staff about your problem and attach your clear ID picture there.
Please note that the staff normally respond in 3-5 business day (Monday -Friday US time). So please wait their reply.
Translated by Google
Sorry, I see something happened here because your dashboard says your loan application is pending staff review but it isn't found in our area for reviewing them. I've asked the Technical Team to look into it, and I'll let you know when I've heard back.
Hello again Albert.
This has been fixed, so your dashboard's now enabling you to upload a new photo of your ID card.
You mentioned in a different thread you're unable to open your dashboard to upload your ID. Can you not access your dashboard at all, or is it just the "Upload new ID card" button that's not working?
Can you add a screenshot of the error message so our Technical Team can look into it, and let us know which device you're using?
I can access your dashboard.
can I explain when I can borrow again based on the screen shoot I took through my mobile phone. this incident occurred due to technical problems from my mobile phone.
bisakah dijelaskan kapan saya bisa meminjam lagi berdasarkan screen shoot yang saya ambil melalui handphone saya . kejadian ini terjadi karena masalah teknis dari handphone saya.
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