Forum > Borrower Questions > Experiencing some delay Forum Guidelines

  • Daniel Ngerere Muraya
    Jamii Estate, Kenya

    May 20, 2018

    I just started repaying my today, different from the past where the money was credited instantly, up to now it is not reflecting in my borrower account.is there anything that has changed?


    • Country Liaison
      Laurie
      United States

      May 20, 2018

      Hi, Daniel.

      Normal turnaround time always has been *up to* three (3) business days. (Official business days here are Monday through Friday, U.S.A. Eastern Time-Zone.) It sometimes can take longer if (a) we are short-staffed and/or (b) if there are any technical problems affecting crediting payments to one or more borrower accounts.

      We currently are short-staffed, so it's possible that it could take longer than three business days.

      Apologies for the inconvenience and thank you, in advance, for your patience.

      Kind regards,
      Laurie
      Zidisha Team


      Benneth Kyei Prince likes this.

  • Daniel Ngerere Muraya
    Jamii Estate, Kenya

    May 21, 2018

    Thank you very much, I will be patience. Will that affect my on time repayments percentage?


    Karisa Kalama likes this.

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