May 5, 2018
how do i terminate my account?
Noord Brabant, Netherlands
May 5, 2018
That’s not possible yet. You first have to repay or cancel your current loan. After that has been done you can create a support ticket using the help menu (goyimei.info/borrower/help) and ask the Zidisha staff to terminate your account.
Kusi Obodum and Christiana Aleke like this.
May 7, 2018
Martin you can decide not to accept the loan and cancelled it when the amount is disbursement
May 6, 2018
Hello Martin, you are having a loan pending disbursement, so it's not possible to only post comment here that you want termination of your account. However you can cancel your your loan contract your self or log ticket at using the help menu, otherwise your loan would be disburse to you.
Samwel Nyangi and Nicholas Saddari like this.
May 6, 2018
I have no any loan. Please I longer need this membership. Please terminate my account
Samwel Nyangi likes this.
May 6, 2018
This type of inquiry is supposed to be handled on a Support Ticket, not in the Forum (and also not on any borrower Discussion page).
--> The Forum is for general comments and questions which do *not* require anyone on staff to assist a borrower with his or her *specific* account.
--> Support Tickets are for comments and questions (for the Staff) which *are* about a borrower's *specific* account.
--> Discussion pages on the borrower's account also are *not* for any comments or questions for the Staff. Those pages are for communications between the borrower and the lenders (about their businesses and their lives). Those pages also are for Volunteer Mentors to leave notes for the borrower and/or for the lenders; however, a caveat is that no one is supposed to post any sensitive information (id. number, image of any id. card, account number, phone number, email address, etc.) on those PUBLIC pages.
All borrower-account-specific comments and inquiries (and all sensitive information) always should be communicated by Volunteer Mentors and other borrowers via a Support Ticket (or via email if the Support-Ticket system is down), and should be communicated by lenders via email to "[email protected]". Thank you.
(Note: Your post above shouldn't have been approved for publication in the Forum and, behind the scenes, you should have been directed to send in a Support Ticket. This is true of any other similar posts you see in the Forum, too. Unfortunately, only the Director is able to delete inappropriate posts from the Forum [and from borrower Discussion pages, too] and obviously she does not have time to do that. Apologies for any confusion caused by newer staff members who may not yet know the rules.)
Endang Rusmiati, Fitri Fauziyah, Christian Golo, Kusi Obodum, Mimin Munawaroh and Eka Wahyuni Darma Hendra like this.
May 10, 2018
I apologize that I didn't yet know that, about the "Other" option in the support-ticket system (which, as you know, is a new system, replacing email). On our end, when we log in to our lender/staff account, we don't see all of what the borrower sees (only some things). Anyway, I thought borrowers could select "Other" and then fill out the Support Ticket with whatever the account-specific issue is (obviously you know that's what I thought). :) So, based on what you've just said, then when I come back on a regular basis again, I'll ask the developers if they would consider making that possible, since so many inquiries are not generalities but rather are asking the Staff for assistance with a particular borrower account (which the Forum Guidelines state is *not* allowed in the Forum). Thank you for the input, Fitri! :))
Regarding deleting posts, we can only delete our own. We cannot delete others' posts as we on staff used to be able to do in the old Forum. Currently, only the Director can delete other people's posts here in the new forum (she can edit what we post, too, as it states in the Guidelines, although I haven't ever noticed her doing that yet). As mentioned, though, and as I'm sure you can imagine, she wouldn't often have time to delete posts with comments and inquiries that should have been sent in on a support ticket.
And, okay, I'll let the web-development team know that the old Forum is inaccessible again, unless Dave or anyone else gets to that before I do. (Even so, though, a lot still won't work over there anymore, even when it comes back online. Although our developers can get it to come up again, they unfortunately can't fix the technical bugs preventing us from removing or changing our photo, etc., etc., because it's hosted on a third-party platform and I'm told that they no longer reply to requests for technical help.) :(
P.S.: Sorry, I forgot to address your comment about borrower Discussion pages. It's the same thing, yes: currently, only the Director can delete comments from any borrower's Discussion page - except, of course, a borrower can delete one of his/her own comments from his or her own Discussion page, but not from anyone else's.
Fitri Fauziyah and Mimin Munawaroh like this.
May 18, 2018
The old Xenforo-hosted public Zidisha Forum is back online! :)
Thanks, again, Fitri, for noticing it was down!
Thanks to Rodrigo for remedying the problem. :))
Fitri Fauziyah likes this.
Kota Surabaya, Indonesia
May 10, 2018
Translated by Google
Mimin Munawaroh and Joost like this.
May 11, 2018
Yes, like Joost, I also used to spend considerable time helping on Discussion pages, because I also noticed so many borrowers posting in the wrong place for help (at that time, the correct place was via email, and now it is support tickets). That was before I joined as a country liaison, at which point I no longer had enough time to help on Discussion pages very often (lately, not at all anymore). It's not an assigned duty, so unless someone takes the initiative to do what I and a few others used to do there, and that Joost does now (and sometimes Mallika, as you mentioned), then it won't get done. Also, there are pages and pages and pages of messages that come through on the "Moderate Loan Comments" feed every day, which is how anyone on Staff can see what's posted on borrower Discussion pages in real-time (or can go back even thousands of pages to see what was posted on other dates), and there just is no way for just one or two people to respond to all (unless that's all they do here each day, in which case sometimes they may be able to, depending on the daily number of inquiries posted there that should have gone on a support ticket for the country-liaison teams to handle). If borrowers would ask on support tickets, then Joost (and others so inclined) could spend more time loan-quality reviewing to correct photos and loan titles (that also is not an assigned task and is left to others' initiative). I always feel so embarrassed whenever I see photos on the "Browse Projects" pages that need to be rotated and/or cropped (or that need to be reported as inappropriate and removed from there, in some cases), and when I see titles that need to be corrected, too. Others have said the same thing to me in the past, so I know I'm not alone in that. (The descriptions we are supposed to leave alone because the Director wants that to be entirely in the borrower's "voice".)
And, yes, as you said, the Director is the boss! :)
Loan-profile reviewing for the "Browse Projects" pages also is a job that needs more volunteers working on that, on a daily basis.
"Why not try it?" Hmm, well, it would be better if they would send in a support ticket because there are teams of people working there, not usually just one or two people. Normally, it's very unlikely to get a response on a Discussion page to an inquiry meant for the Staff (unless, as I said, there's someone like me or Joost taking that initiative, but maybe we shouldn't have done that, because it causes confusion about where to ask the Staff for help). That's another reason why I stopped responding there.
I agree with you about the old Forum. I would like to see it entirely repaired, but the third-party host isn't responsive anymore to requests for technical help. However, as you said, at least to let it still appear would be good, because, as you also said, there's a lot of interesting information over there. The last time it was down, I reported it to Rodrigo and Julia and asked if it was intentional (like you, I thought it might have been), but they said it was not intentional and they restored it again within 24 hours of when I notified them about it. Let's see if it's the same now, too. I'll report it the next time I log onto our web-development board, if someone else hasn't already done so.
P.S.: I think you mean that borrowers can delete their own posts from their own Discussion pages and their own posts from other borrowers' Discussion pages. Lenders can, too, whether on Staff or not. Everyone can delete his or her own posts, from anywhere (except the old Forum, only because that's one of the many technical glitches that has been plaguing us over there since sometime in June 2016). However, I don't think borrowers can delete *other* people's posts from Discussion pages or from anywhere else, correct? If they can, that's surely a technical bug, so please let us know! ;)
P.P.S.: Thanks for the screenshot. I wish there were a way to enlarge the image, though. I'll try to remember to suggest a way for us to be able to do that, too, the next time I log onto our web-development board. :)
As always, thanks for your post, Fitri, and for all of your help in the Forum, too!
You're amazing! :))
Fitri Fauziyah, Mimin Munawaroh and Joost like this.
Kota Surabaya, Indonesia
May 11, 2018
Laurie, Mimin Munawaroh and Joost like this.
All good points...
See you next month. :)
Btw, Dave and Joost are handling most of the inquiries in the public Forum these days. ;)
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