Apr 30, 2018
Hi,l have applied loan for 4 times,without being funded.on the dashboard is indicating,create new proposal,however l want to cancel the entire loan proposal completely.What the solution?
May 1, 2018
This type of inquiry is supposed to be handled on a Support Ticket, not in the Forum (and also not on any borrower Discussion page).
--> The Forum is for general comments and questions which do *not* require anyone on staff to assist a borrower with his or her *specific* account.
--> Support Tickets are for comments and questions for the Staff which *are* about a borrower's *specific* account.
--> Discussion pages on the borrower's account also are *not* for any comments or questions for the Staff. Those pages are for communications between the borrower and the lenders (about their businesses and their lives). Those pages also are for Volunteer Mentors to leave notes for the borrower and/or for the lenders; however, a caveat is that no one is supposed to post any sensitive information (id. number, image of any id. card, account number, phone number, email address, etc.) on those PUBLIC pages.
All borrower-account-specific comments and inquiries (and all sensitive information) always should be communicated by Volunteer Mentors and other borrowers via a Support Ticket (or via email if the Support-Ticket system is down), and should be communicated by lenders via email to "[email protected]". Thank you.
(Note: Your post above shouldn't have been approved for publication in the Forum and, behind the scenes, you should have been directed to send in a Support Ticket. This is true of any other similar posts you see in the Forum, too. Unfortunately, only the Director is able to delete inappropriate posts from the Forum [and from borrower Discussion pages, too] and obviously she does not have time to do that. Apologies for any confusion caused by newer staff members who may not yet know the rules.)
Fitri Fauziyah likes this.
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