Forum > Lender Questions > Is there a "support ticket" for lenders? Forum Guidelines

  • Julie
    Free-attle, United States

    Apr 8, 2018

    All of a sudden, my transaction history is showing a page full of NEGATIVE BALANCES. This is new, and must be a mistake somewhere. Very disheartening. Who should I contact?


    • Joshi
      United States

      Apr 8, 2018

      Julie,
      Fitri has replied below but needs bit correction;
      - the email is [email protected]
      - its not communications place. But send an email there and someone from support group will take a look at it. I have already submitted a request to have a communication forum for lenders - this use case is additional reason for it!

      Keep in mind that at times a credit entry will process little late. I have seen scenario like your above. But of course it lasted for just a day or two. So send the email if it still stays that way for couple days. The only other reason I can think of is major exchange rate change between USD and the currencies in which the loans were made.


  • Volunteer Mentor
    Fitri Fauziyah
    Kota Surabaya, Indonesia

    Apr 8, 2018

    Hi, Julie
    You can send email to [email protected] for detail information about your account.
    That's the place lenders communications place with Zidisha for specific problem/case while support ticket for borrowers.

    Edited.
    Thanks Joshi for the correction. I'm sorry Julie.

    Translated by Google     Show original

    Hi, Julie
    You can send email to [email protected] for detail information about your account.
    That's the place lenders communications place with Zidisha for specific problem/case while support ticket for borrowers.

    Edited.
    Thanks Joshi for the correction. I'm sorry Julie.


    Julie and Mimin Munawaroh like this.
    • Joshi
      United States

      Apr 8, 2018

      Fitri,
      the email needs to be [email protected] But your address sure makes sense since Zidisha is a service organization !!

    • Volunteer Mentor
      Mimin Munawaroh
      Cilacap, Indonesia

      Apr 8, 2018

      I think this is just Fitri's typo
      but as you said Joshi, its still makes sense :D

      Translated by Google     Show original

      I think this is just Fitri's typo
      but as you said Joshi, its still makes sense :D


      Julie likes this.

  • Atheist4good
    United States

    Apr 14, 2018

    I am having the same problem. All payments are showing as negative instead of positive in my balance. I complained here and I sent an e mail to service and I get no response. All payments in April are showing negative.



  • Dennis Gitahi
    Nakuru, Kenya

    Apr 20, 2018

    Hi I am Dennis from Kenya my payment is still negative instead of positive yet I got no debt please I request for updates in my zidisha app, please help me


    • Joost
      Noord Brabant, Netherlands

      Apr 20, 2018

      Sorry Dennis,

      This is a topic for lenders, not for borrowers. Please use the Borrowers section of this forum.


      Fitri Fauziyah likes this.

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