Forum > Borrower Questions > TRANSACTION NOT REFLECTING Forum Guidelines

  • Volunteer Mentor
    Samuel Nyukuri
    Kitale, Kenya

    Mar 21, 2018

    why is this transaction not reflecting in my account MCI3CGOXOJ 2018-03-18 18:26:13 Pay Bill to 600201 - Zidisha Inc. Acc. 0715158129 Completed -250.00 250.00

    • Joost
      Noord Brabant, Netherlands

      Mar 21, 2018

      Hi Samuel,

      It can take up to 3 business days, US Eastern Time, for a repayment to be credited to your account.

      After that time, if the payment hasn’t been credited please create a support ticket with the following details:
      - Date you made the payment
      - Payment amount
      - Phone number or account number you used to send the payment
      - Transaction ID of your payment

      Also check the payments of the previous loans. Sometimes an payment of a few month ago isn’t recorded. Then it only looks if a current payment isn’t recorded but it is booked correctly and is shown on the old loan where there is a missing payment.

      So check carefully which payments aren’t recorded and then create a support ticket with the correct info.

      Fitri Fauziyah likes this.

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