Forum > Borrower Questions > Lost Of mobile number Forum Guidelines

  • Nov 13, 2017

    Please, I have lost my mobile number that I used to register my account. This has made it difficult for me to make payment for the past two weeks. I will be glad if you could assist me to pay through new number.


    • Volunteer Mentor
      Fitri Fauziyah
      Kota Surabaya, Indonesia

      Nov 14, 2017

      Have you send support ticket about it? If you have done it, please wait for 3 business day ( Monday to Friday).

      I suggest you write in your discussion page about your missing number that's made you unable to pay your instalment and will registering new number to be able paying the loan, so the lender of your loan know about your problem.

      Translated by Google     Show original

      Have you send support ticket about it? If you have done it, please wait for 3 business day ( Monday to Friday).

      I suggest you write in your discussion page about your missing number that's made you unable to pay your instalment and will registering new number to be able paying the loan, so the lender of your loan know about your problem.

    • Anglophone Country Liaison
      Chuah Yujie
      Malaysia

      Nov 15, 2017

      Francis please write a support ticket to Zidisha in order to make necessary changes to your phone number. We will address your concerns as soon as we can.

      • Nov 17, 2017

        The support ticket does not appear on my account dashboard


      • Zidisha Volunteer
        dave2319
        United Kingdom

        Nov 17, 2017

        Hello Francis.
        I replied to your email.
        The support ticket option should be in the Help area of your account. If it's not, please send us a screenshot of your Help area and then our Technical Team can look into it.


        Fitri Fauziyah likes this.

  • Volunteer Mentor
    Gifty Osei
    Twedie- Ashanti..., Ghana

    Nov 16, 2017

    Hello Francis, Please kindly go the network providers office for sim replacement. Go with your National Id Card you used during the sim registration.



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