Forum > Borrower Questions > Lost Of mobile number
Please, I have lost my mobile number that I used to register my account. This has made it difficult for me to make payment for the past two weeks. I will be glad if you could assist me to pay through new number.
Have you send support ticket about it? If you have done it, please wait for 3 business day ( Monday to Friday).
I suggest you write in your discussion page about your missing number that's made you unable to pay your instalment and will registering new number to be able paying the loan, so the lender of your loan know about your problem.
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Francis please write a support ticket to Zidisha in order to make necessary changes to your phone number. We will address your concerns as soon as we can.
The support ticket does not appear on my account dashboard
I replied to your email.
The support ticket option should be in the Help area of your account. If it's not, please send us a screenshot of your Help area and then our Technical Team can look into it.
Hello Francis, Please kindly go the network providers office for sim replacement. Go with your National Id Card you used during the sim registration.
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